Refund Policy

What comes back when you cancel

Cancelling is self-serve in your account. You choose how the subscription ends, and the two choices return different amounts of money, so the software makes you pick one rather than choosing for you.

• End it now. Billing stops. The unused remainder of the period you have already paid for is worked out to the cent and credited to your account balance automatically.
• End it at the period end. You keep the service you have already paid for until the period runs out, and then it stops. Nothing is credited, because nothing is unused — you used it.

There is no cancellation fee, no notice period, and no phone call. The flow completes in the console, and it offers you a full export of your data before the account closes rather than after.

A credit is automatic. A refund is a person's decision.

Money coming back to you takes one of two forms, and they are not the same thing.

Account credit is automatic. When you end a subscription mid-period, the unused remainder goes onto your account balance without anyone approving it and without you asking. That is the ordinary case, and it is what most cancellations produce.

Money returned to your card is not automatic, and we would rather say so than imply otherwise. Our software computes the amount you are owed and hands it to a person; it does not send money outward on its own, and it is built so that it cannot. Every outbound refund is issued by a human being who has looked at it.

So: if you read the word credit on your cancellation screen, that has already happened. If what you want is money back on the card instead, that is a request a person answers, not a switch the software flips.

How the unused part is worked out

The credit is the share of the period you did not use. We take what you were charged for the whole period, multiply it by the time left between your cancellation and the end of that period, and divide by the length of the period.

Where that lands on a fraction of a cent, it is rounded up, to you. Half a cent is not a business decision in either direction. Being the company that rounds a refund down in its own favour on a cancellation screen would be.

You are shown the exact figure before you confirm, not after. The number on the confirmation screen is the number that happens.

Cancelling does not switch your screens off

A kitchen screen does not go dark in the middle of service because of a billing event, and a cancellation is no exception. Ending the subscription ends a commercial relationship; it does not make the tickets already on the pass disappear.

Asking for a refund rather than a credit

Beyond the automatic credit above, you can ask us to return money to your card within 30 days of your first paid invoice. Not 30 days of any charge — 30 days from the first one you actually pay. Inside that window it is the full amount and we do not ask you why.

After those 30 days we do not refund the period you are already in. What you can do at any time, with no notice and no fee, is end the subscription immediately and never be charged again — and the unused part of the period you have paid for is still worked out and credited to your account balance automatically, exactly as described above. The 30-day window governs money going back to your card, not the credit.

A refund is issued by a person rather than by the software, so it is a request you make and someone answers, not something that happens on its own.

The trial, and how to ask

The trial is 14 days and it takes a card. Cancelling during the trial is not a refund question, because you have not been charged. Cancel in the account page any time before day 14 and nothing is billed. The 30-day window above starts at your first paid invoice, which is the charge that happens on day 14 if you have not cancelled.

To ask for a refund, write to [email protected] from the email address on the account, and tell us which charge you mean. A person reads it and answers you. Inside the 30-day window we do not ask why. Outside it, tell us what happened and we will look at it, and the automatic credit described above is yours either way.

If something looks wrong on a charge, come to us before you dispute it with your bank. We can usually fix it faster than a dispute can, and a dispute freezes the money for both of us while it runs.